Balanced Frontline Leadership Course

This is my course

Course Content

Stage 1: Getting Ready
8 Topics
1.1 Program Introduction
1.2 Program Overview
1.3 What are your top strengths?
1.4 Why Team Discussions Matter
1.5 Team Strengths
1.6 Your Program Notes
1.7 Begin with the end in mind
1.8 Connect with your coach
Stage 2: Finding your project
13 Topics
2.1 Introducing the Program to your Team
2.2 Team Feedback
2.3 Team Strengths
2.4 Taking a Systems View
2.5 Customer Requirements
2.6 Your Team’s Psychosocial Health
2.7 Brainstorming Problems and Opportunities
2.8 Analysing and Sorting the Problems
2.9 “Just Right” Problems
2.10 Quick Wins
2.11 “Too Hard” Problems
2.12 Writing a PIG Statement
2.13 Coaching Point & unlock Stage 3 and 4
Stage 3: Start Improving
11 Topics
3.1 Create a Process Map
3.2 Identify Potential Causes
3.3 Causes with the Biggest Impact
3.4 Brainstorm Potential Solutions
3.5 Develop a SMART Goal
3.6 Create an Action Plan
3.7 Plan for Success – Prepare for Failure
3.8 Change Management
3.9 Delegation
3.10 Tracking Progress (‘Control’)
3.11 Coaching Point: Project Implementation
Stage 4: Powerful Presentations
5 Topics
4.1 Coaching Point: Assistance with Presentation Design
4.2 Designing the Presentation
4.3 Preparing for the Delivery
4.4 Celebrate
4.5 Final Words